Novelshipでは、すべての製品が厳格な認証プロセスを経ています。追跡番号は通常、注文の手配によって異なりますが、5-9営業日以内に提供されます。

Novelshipは厳しい検証プロセスを採用しており、各製品は梱包の解除を行い、製品の包装、外観、内部コンポーネント、およびアクセサリーについて徹底的な検査を行います。欠陥や不備はフラグが立てられ、認証チームが最終承認前に各製品の正当性を決定します。

Returns will only be accepted within 30 days of the shipping date provided that the product(s) are in their original state and QR stickers are intact.

The buyer will be entitled to a partial refund once the item(s) are returned and verified. The initial shipping fee is non-refundable, and a restocking fee (15% of the total payment) will be deducted from the transaction amount.

The buyer is responsible for all return shipment fees. We will provide a return address after an exchange is confirmed by the Novelship Customer Specialist team.

Please contact our customer service team before returning any product. For further information, please refer to our Term and Conditions.

Size exchanges are available provided the item(s) are unused, still have the Novelship Authentication tag attached, and the product and box conditions are the same as when they were dispatched.

Requests for size exchanges can only be made within 30 days of the shipping date and are subject to availability.

Please contact our customer service team before returning any product.

For further information, please refer to our Term and Conditions.