Novelship의 모든 제품은 엄격한 인증 과정을 거칩니다. 주문의 배열에 따라 달라지지만, 추적 번호는 보통 영업일 기준 5-9일 내에 제공됩니다.

Novelship은 엄격한 검증 과정을 통해 각 제품을 개봉하여 포장, 외관, 내부 구성 요소 및 액세서리를 철저히 점검합니다. 결함과 불완전한 부분이 표시되며, 인증 팀이 최종 승인 전에 각 제품의 정당성을 확인합니다.

Returns will only be accepted within 30 days of the shipping date provided that the product(s) are in their original state and QR stickers are intact.

The buyer will be entitled to a partial refund once the item(s) are returned and verified. The initial shipping fee is non-refundable, and a restocking fee (15% of the total payment) will be deducted from the transaction amount.

The buyer is responsible for all return shipment fees. We will provide a return address after an exchange is confirmed by the Novelship Customer Specialist team.

Please contact our customer service team before returning any product. For further information, please refer to our Term and Conditions.

Size exchanges are available provided the item(s) are unused, still have the Novelship Authentication tag attached, and the product and box conditions are the same as when they were dispatched.

Requests for size exchanges can only be made within 30 days of the shipping date and are subject to availability.

Please contact our customer service team before returning any product.

For further information, please refer to our Term and Conditions.