Cada producto en Novelship pasa por un riguroso proceso de autenticación. Los números de seguimiento se proporcionan generalmente dentro de 5 a 9 días hábiles, variando según la organización del pedido.

Novelship emplea un estricto proceso de verificación donde se desempaqueta cada producto para permitir una inspección minuciosa del producto, incluyendo el embalaje, apariencia exterior, componentes interiores y accesorios. Se señalan los defectos e imperfecciones, y nuestro equipo de autenticación determina la legitimidad de cada producto antes de la aprobación final.

Returns will only be accepted within 30 days of the shipping date provided that the product(s) are in their original state and QR stickers are intact.

The buyer will be entitled to a partial refund once the item(s) are returned and verified. The initial shipping fee is non-refundable, and a restocking fee (15% of the total payment) will be deducted from the transaction amount.

The buyer is responsible for all return shipment fees. We will provide a return address after an exchange is confirmed by the Novelship Customer Specialist team.

Please contact our customer service team before returning any product. For further information, please refer to our Term and Conditions.

Size exchanges are available provided the item(s) are unused, still have the Novelship Authentication tag attached, and the product and box conditions are the same as when they were dispatched.

Requests for size exchanges can only be made within 30 days of the shipping date and are subject to availability.

Please contact our customer service team before returning any product.

For further information, please refer to our Term and Conditions.