Novelship 的每件產品都經過嚴格的認證流程。發貨追蹤碼通常會在 5-9 個工作日內提供，根據訂單的安排而有所不同。

Novelship 採用嚴格的驗證流程，每個產品都會拆箱，以便徹底檢查。對產品進行檢查，包括包裝、外觀、內部元件、配件等。缺陷和缺陷都會被紀錄，我們的認證團隊會在最終批准之前確定每個產品的合格性。

Returns will only be accepted within 30 days of the shipping date provided that the product(s) are in their original state and QR stickers are intact.

The buyer will be entitled to a partial refund once the item(s) are returned and verified. The initial shipping fee is non-refundable, and a restocking fee (15% of the total payment) will be deducted from the transaction amount.

The buyer is responsible for all return shipment fees. We will provide a return address after an exchange is confirmed by the Novelship Customer Specialist team.

Please contact our customer service team before returning any product. For further information, please refer to our Term and Conditions.

Size exchanges are available provided the item(s) are unused, still have the Novelship Authentication tag attached, and the product and box conditions are the same as when they were dispatched.

Requests for size exchanges can only be made 30天內 of the shipping date and are subject to availability.

Please contact our customer service team before returning any product.

For further information, please refer to our Term and Conditions.