Every product at Novelship goes through a rigorous authentication process. Tracking numbers are usually provided within 5-9 business days, varying based on the arrangement of an order.

Novelship employs a strict verification process where each product is unboxed to allow thorough inspection of the product, including the packaging, exterior appearance, interior components, and accessories. Defects and imperfections are flagged, and our authentication team determines the legitimacy of each product before final approval.

If you change your mind, you may return the product fulfilled by Novelship within 30 days of receipt in the United States for a refund of the product price you paid, provided you comply with the conditions stated in our Returns and Refund Policy. Original shipping fees, processing fees, and taxes for returns are not refundable.

You are responsible for any return shipping costs. We will provide a return address after the request is confirmed by the Novelship Customer Specialist team.

Please contact our customer service team before returning any product. For further information, please refer to our Term and Conditions.

Size exchanges are available provided the item(s) are unused, still have the Novelship Authentication tag attached, and the product and box conditions are the same as when they were dispatched.

Requests for size exchanges can only be made within 30 days of the shipping date and are subject to availability.

Please contact our customer service team before returning any product.

For further information, please refer to our Term and Conditions.