Cada producto en Novelship pasa por un riguroso proceso de autenticación. Los números de seguimiento se proporcionan generalmente dentro de 5 a 9 días hábiles, variando según la organización del pedido.

Novelship emplea un estricto proceso de verificación donde se desempaqueta cada producto para permitir una inspección minuciosa del producto, incluyendo el embalaje, apariencia exterior, componentes interiores y accesorios. Se señalan los defectos e imperfecciones, y nuestro equipo de autenticación determina la legitimidad de cada producto antes de la aprobación final.

If you are not satisfied with your product(s), you may request a return under the following conditions:

1. Requests must be made within 30 days of the Shipment Completion Date (from your first contact).
2. Products must be unused, in original condition, with the Novelship authentication tag attached.
3. Buyers are responsible for return shipping fees.
4. Return address will be provided after you agree to the return terms.
5. Refund amount will be reviewed and finalized by our internal/finance team, and issued to the original payment method after verification.

Please speak to our Customer Service specialists before performing any such returns. Novelship reserves the final decision on whether a return is allowable.

Size exchanges are available provided the item(s) are unused, still have the Novelship Authentication tag attached, and the product and box conditions are the same as when they were dispatched.

Requests for size exchanges can only be made within 30 days of the shipping date and are subject to availability.

Please contact our customer service team before returning any product.

For further information, please refer to our Term and Conditions.