Novelship의 모든 제품은 엄격한 인증 과정을 거칩니다. 주문의 배열에 따라 달라지지만, 추적 번호는 보통 영업일 기준 5-9일 내에 제공됩니다.

Novelship은 엄격한 검증 과정을 통해 각 제품을 개봉하여 포장, 외관, 내부 구성 요소 및 액세서리를 철저히 점검합니다. 결함과 불완전한 부분이 표시되며, 인증 팀이 최종 승인 전에 각 제품의 정당성을 확인합니다.

If you are not satisfied with your product(s), you may request a return under the following conditions:

1. Requests must be made within 30 days of the Shipment Completion Date (from your first contact).
2. Products must be unused, in original condition, with the Novelship authentication tag attached.
3. Buyers are responsible for return shipping fees.
4. Return address will be provided after you agree to the return terms.
5. Refund amount will be reviewed and finalized by our internal/finance team, and issued to the original payment method after verification.

Please speak to our Customer Service specialists before performing any such returns. Novelship reserves the final decision on whether a return is allowable.

Size exchanges are available provided the item(s) are unused, still have the Novelship Authentication tag attached, and the product and box conditions are the same as when they were dispatched.

Requests for size exchanges can only be made within 30 days of the shipping date and are subject to availability.

Please contact our customer service team before returning any product.

For further information, please refer to our Term and Conditions.