Novelship Privacy Policy

This Privacy Policy applies to the websites, mobile applications and services where it appears (collectively referred to as “sites”). This Privacy Policy describes how Novelship Pte Ltd (“Novelship”) collects, uses, discloses, processes, and shares your personal data on our websites, mobile applications, (collectively referred to as “site”) and as part of our services where applicable.

By installing, using or accessing any part of our websites, mobile applications or services, you hereby agree to be bound by the terms of this Privacy Policy. If you do not agree to be bound by this Privacy Policy, you should not access or use our websites, mobile applications or services, or disclose any personal data through our websites, mobile applications or services.

WE COLLECT INFORMATION FROM YOU AND ABOUT YOU

We may collect the following personal data from you when you access or use our websites, mobile applications and services:

(a) Information that you may provide as part of your use of our services such as when registering an account with us, filling in forms on our websites or mobile applications, making submissions or posts in a public space on our websites, placing an order with us, or that you otherwise submit or make available to us. This includes but is not limited to any information provided for any services such your full name, email address and contact details;

(b) Payment and financial information, such as your credit card number, bank account information and billing information if you make a purchase. The third-party services provider we use to process credit card payments is Adyen and the personal data that you provide for payment and credit card processing purposes is subject to Ayden’s security and privacy policies accessible at this link, which may be updated from time to time;

(c) Your delivery address, including postal code, mobile number, t-shirt size, shoe size, gender and age;

(d) Technical data collected when you visit our websites, mobile applications or access our services, which may be collected by us or by third parties, and includes URL information, cookie data, web beacons and other tracking technology information, your IP address, the types of devices you are using to access or connect to our services, unique device IDs, device attributes, network connection type (e.g., Wi-Fi, 5G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system; and

(e) Third party social media data. When you choose to enable or log in to the websites or mobile applications via social media or social networking services, such as Facebook or Google, we collect certain personal data that you have provided to that social networking service. For example, when you log in with your Facebook credentials, we may collect personal data from your Facebook profile, such as your email address, profile picture and name.

We may also combine information that we obtain from third parties with information about you that we already have for the Purposes set out below.

WE USE INFORMATION AS DISCLOSED TO YOU AND AS DESCRIBED HERE

You agree and consent to us processing, collecting, using and disclosing your personal data for the following purposes:

(a) To process, administer and/or manage your account information;

(b) To verify your identity;

(c) To respond to your requests or questions;

(d) To provide you with any services that you may request from us from time to time and to communicate with you in relation to those services;

(e) To deliver to you any administrative notices, updates, notifications, alerts and communications relevant to your use of our websites, mobile applications and services;

(f) To assist you in fulfilling your purchases with a seller or buyer;

(g) To send you promotional and marketing materials, which may include, but are not limited to, push notifications, emails, SMS messages and targeted advertisements on social media platforms.

(h) To contact you through the contact information provided by you in order to provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

(i) To store, host and/or back up (whether for disaster recovery or otherwise) your personal data;

(j) For record-keeping purposes;

(k) For security purposes as may be required to protect our company and our users;

(l) To conduct research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to improve our websites, mobile applications, services and products;

(m) To respond to any legal processes, pursue legal rights and remedies, and manage any complaints or claims;

(n) To respond to requests for information from public and governmental/ regulatory authorities, statutory boards, related companies and for audit, compliance, investigation and inspection purposes;

(o) To comply with any applicable law, regulation, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority, whether within or outside Singapore;

(p) Any third party in connection with (i) the sale of any of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets; or (ii) the acquisition of us or substantially all of our assets by a third party, in which case personal data held by us about you and our other customers will be one of the transferred assets; and

(q) To achieve any other incidental business purposes related to or in connection with the above.

(collectively, the “Purposes”).

WE MAY SHARE INFORMATION WITH THIRD PARTIES

You agree and consent that your personal data may be used, disclosed, maintained, accessed, processed and/or transferred to the following third parties, whether sited in Singapore or outside of Singapore, for one or more of the Purposes or otherwise permitted/required by law:

(a) Our affiliates, business partners and logistics partners to enable us to provide you with access to our websites, mobile applications and services;

(b) Third party vendors or service providers which require the processing of your personal data, for example, third party service providers which have been engaged by us to: (i) provide and maintain any IT equipment used to store and access your personal data; (ii) host and maintain the websites, mobile applications and services; (iii) send emails on our behalf, or (iv) otherwise in connection with the provision of our websites, mobile applications and services;

(c) If you are the winner of a campaign or other contest, with anyone who may or may not request a winner’s list;

(d) Co-sponsors of any of our promotions;

(e) Our advisors including auditors and legal advisors;

(f) Financial institutions, credit card companies and payment processors;

(g) Public and governmental/regulatory authorities, statutory boards, industry associations (which may also include any potential fraud investigation purposes); and

(h) Any third party in connection with (i) the sale of any of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets; or (ii) the acquisition of us or substantially all of our assets by a third party, in which case personal data held by us about you and our other customers will be one of the transferred assets

(collectively, the “Permitted Parties”).

COOKIES

The Novelship.com website utilizes standard technology known as “cookies” and web server logs to gather information about the usage of our site.

Cookies are a function of your web browser software that enables servers to recognize the computer used to access a website. This information is collected in an aggregated manner. None of this data is linked to you as an individual.

By continuing to access our site, we will assume that you consent to receiving cookies. You have the option to disable cookies on your computer, although this may affect the proper functioning of certain parts of our site.

THIRD PARTY WEBSITES

In addition, our website and mobile applications may, from time to time, contain links to and from the websites of other third parties (the “Third Party Websites”). If you follow a link to any of these Third Party Websites, please note that these Third Party Websites have their own privacy policies. As these Third Party Websites are not owned or operated by us, we do not accept any responsibility or liability for the contents of these Third Party Websites and their privacy policies and you access and provide your personal data to these Third Party Websites at your own risk. Please check these policies before you submit any personal data to any such Third Party Websites.

YOU HAVE CERTAIN CHOICES ABOUT HOW WE USE YOUR INFORMATION

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, email us at support@novelship.com or follow the instructions in any promotional message you get from us to unsubscribe. We will process any opt-out requests in accordance with applicable law. Please note that you will still receive non-marketing communications in response to your offer, listing, purchase, sale, requests or questions.

You can control local storage. To learn how to manage how we – and our vendors – use local storage and other tracking tools, please click https://html.spec.whatwg.org/#webstorage.

YOUR SINGAPORE PRIVACY RIGHTS

For users who access our websites, mobile applications and services from Singapore, you may withdraw your consent for us to use your personal data for one or more of the Purposes by writing to our Data Protection Officer (“DPO”) using the contact details below. Upon receipt of your written request to withdraw your consent, we may require a reasonable period of time to process and respond to your request. However, please note that your failure to supply certain personal data to us or depending on the nature and scope of your request to withdraw your consent, it may result in us being unable to continue providing you with our websites, mobile applications and services.

You may request to access and/or correct the personal data currently in our possession by writing to the DPO using the contact details provided below. Please note that we may charge you a reasonable fee for the handling and processing of your requests to access your personal data. If so, we will inform you of the fee before processing your access request.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request.

THIS WEBSITE AND OUR MOBILE APPLICATIONS ARE NOT INTENDED FOR CHILDREN UNDER 13 YEARS OF AGE

Our websites, mobile applications and services are not meant for children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13 years of age without permission from a parent or legal guardian. If you are at least 13 years of age but not yet 18 years of age, you must review this Privacy Policy with your parent or legal guardian, and they must agree to these terms in order for you to use our website and our mobile applications. If you are a parent or legal guardian and think your child under 13 years of age has given us information, please email our DPO or write to us using the contact details below.

PROTECTION OF PERSONAL DATA

We will take appropriate administrative, physical, and technical measures to safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, and the loss of any storage medium or device on which personal data is stored.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your personal data and are constantly reviewing and enhancing our security measures.

Where we have given you, or where you have chosen, a password to access certain parts of the websites, mobile applications and services, or your registered user account, you are responsible for keeping this password confidential and should not share this password with others.

WE MAY STORE PERSONAL DATA GLOBALLY

Your personal data may be transferred and/or stored outside of Singapore. We will take appropriate steps to ascertain whether, and to ensure that, any third-party recipient in a country outside Singapore is bound by legally enforceable obligations to provide the transferred personal data a standard of protection that is at least comparable to the protection under Singapore‘s Personal Data Protection Act 2012 (“PDPA”).

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We may retain your personal data for as long as it is necessary to fulfil the Purposes, or as required or permitted by applicable laws. When determining the retention period, we take into account various criteria, such as the nature and length of our relationship with you, possible re-enrolment with our services, the impact on our ability to provide you with certain features of our services if we delete some information from or about you, mandatory retention periods provided by law and the applicable statute of limitations.

We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for legal or business purposes.

We may also retain aggregate information (which is anonymised) beyond this time for research purposes and to help us develop and improve our Services. You cannot be identified from aggregate information retained or used for these purposes.

HOW TO REQUEST DATA DELETION

If you wish to request the deletion of your personal data, please follow these steps:

(1) Contact our Data Protection Officer at support@novelship.com with the subject line “Data Deletion”

Upon receiving your request, we will:

(1) Confirm receipt of your request within 48 hours.

(2) Process your request within 30 days, unless there are valid grounds to refuse the deletion, such as to comply with a legal obligation or for the establishment, exercise, or defense of legal claims.

Please note that the deletion of your data will mean that we may no longer be able to provide you with our services, and your account will be deleted.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time without prior notice. We will use commercially reasonable methods to notify you of such revisions, such as by posting a revised version of this Privacy Policy on our websites. You may determine if any such revision has taken place by referring to the date on which this Privacy Policy was last updated. Your continued access to or use of our websites, mobile applications and services after such notice had been given and such revised Privacy Policy had come into effect shall constitute your acceptance of the revised Privacy Policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to contact us in relation to this Privacy Policy, access and/or correct your personal data we have in possession about you, or if you wish to register a complaint, or have any questions as to how your personal data is collected, used, disclosed and/or processed by us, please contact our Data Protection Officer at dataprotectionofficer@novelship.com or by mail at 1 Greenwich Drive #02M-01, Singapore 533865.