Novelshipでは、すべての製品が厳格な認証プロセスを経ています。追跡番号は通常、注文の手配によって異なりますが、5-9営業日以内に提供されます。

Novelshipは厳しい検証プロセスを採用しており、各製品は梱包の解除を行い、製品の包装、外観、内部コンポーネント、およびアクセサリーについて徹底的な検査を行います。欠陥や不備はフラグが立てられ、認証チームが最終承認前に各製品の正当性を決定します。

If you are not satisfied with your product(s), you may request a return under the following conditions:

1. Requests must be made within 30 days of the Shipment Completion Date (from your first contact).
2. Products must be unused, in original condition, with the Novelship authentication tag attached.
3. Buyers are responsible for return shipping fees.
4. Return address will be provided after you agree to the return terms.
5. Refund amount will be reviewed and finalized by our internal/finance team, and issued to the original payment method after verification.

Please speak to our Customer Service specialists before performing any such returns. Novelship reserves the final decision on whether a return is allowable.

Size exchanges are available provided the item(s) are unused, still have the Novelship Authentication tag attached, and the product and box conditions are the same as when they were dispatched.

Requests for size exchanges can only be made within 30 days of the shipping date and are subject to availability.

Please contact our customer service team before returning any product.

For further information, please refer to our Term and Conditions.